How to complain, properly

Plain-English guides for Australia: what a complaint must contain, the timeframes organisations are held to, and the free ombudsman behind each sector.

Every guide ends with the shortcut — Trumis does the five steps in one conversation.

Not sure how to begin?

Use Trumis as a complaint assistant, or get help drafting a formal complaint from your own account.

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Guides by sector

Five guides · every one free to read

Banking

How to complain about your bank

Held funds, wrong charges, a dismissive branch, a “computer says no” answer — bank complaints fail when they’re vague, and get fixed when they’re specific.

Read the guide →

Insurance

How to complain about your insurer

A denied claim, endless assessment delays, promises on the phone that vanish in writing. Insurance complaints are won on timelines and paper trails.

Read the guide →

Telco

How to complain about your telco

Wrong bills, no service, hours on hold, promises that reset with every new agent. Telco complaints have one huge advantage: the TIO — a free ombudsman.

Read the guide →

Energy

How to complain about your energy provider

Bill shock, estimated reads that never get corrected, disconnection threats, hardship requests ignored. Energy retailers answer to state ombudsmen.

Read the guide →

Government

How to complain about a government service

Applications processed wrongly, staff who won’t listen, months of silence. Government agencies publish complaint-handling policies — which means they’re held to them.

Read the guide →

Trumis does the five steps in one conversation.

Say what happened in your own words — any language, voice or text. No account, no payment details, and nothing about you is stored.

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