How to complain, properly

Plain-English guides for Australia: what a complaint must contain, the timeframes organisations are held to, and the free ombudsman behind each sector.

Every guide ends with the shortcut — Trumis does the five steps in one conversation.

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Guides by sector

Eight guides · every one free to read

Banking

How to complain about your bank

Held funds, wrong charges, a dismissive branch, a “computer says no” answer — bank complaints fail when they’re vague, and get fixed when they’re specific.

Read the guide →

Banking

Who is the banking ombudsman in Australia?

The Banking and Financial Services Ombudsman, FOS, the Credit and Investments Ombudsman and the Superannuation Complaints Tribunal all lead to one place now — and it is free.

Read the guide →

Insurance

How to complain about your insurer

A denied claim, endless assessment delays, promises on the phone that vanish in writing. Insurance complaints are won on timelines and paper trails.

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Insurance

How to dispute an insurance claim decision

Denied, underpaid, or stuck in assessment limbo. Insurers change decisions when the dispute attacks their stated reasons with the reports they relied on.

Read the guide →

Superannuation

How to complain about your super fund

A rollover that has taken months, contributions that never landed, an insurance claim inside super going nowhere. Super trustees answer to a 45-day clock.

Read the guide →

Telco

How to complain about your telco

Wrong bills, no service, hours on hold, promises that reset with every new agent. Telco complaints have one huge advantage: the TIO — a free ombudsman.

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Energy

How to complain about your energy provider

Bill shock, estimated reads that never get corrected, disconnection threats, hardship requests ignored. Energy retailers answer to state ombudsmen.

Read the guide →

Government

How to complain about a government service

Applications processed wrongly, staff who won’t listen, months of silence. Government agencies publish complaint-handling policies — which means they’re held to them.

Read the guide →

Trumis does the five steps in one conversation.

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