A clear account
What happened, when it happened, who was involved and which service or decision is at issue.
Complaint drafting help that starts with what happened
A blank page is a poor way to begin a difficult complaint. Tell Trumis what happened in your own words—by voice or text, in any supported language—and it helps turn the account into a clear, formal complaint you can review and send.
What a strong complaint draft contains
Specific circumstances
The delay, charge, refusal, poor service or conduct you want the organisation to investigate—not a general expression of anger.
Evidence and prior contact
Relevant receipts, messages, screenshots, dates and what you already asked the organisation to do.
A practical request
The remedy, explanation, correction, refund, review or other outcome you want, with a reasonable response timeframe.
Drafting support without putting words in your mouth
Trumis does not turn a rough story into unsupported allegations. It asks only for details that help make the complaint usable, separates the person’s account from formal claims, and shows the claims for confirmation before the document is prepared. If screenshots are used, the correspondence is reconstructed for review rather than silently treated as fact.
The public companion keeps a device copy and retains the server-processed intake as an encrypted service record for up to 24 months. Trumis is not a law firm, does not send the complaint for you and does not promise a particular result.
Start with the story, not the form
Trumis can help draft a complaint about a bank, insurer, telco, energy provider, government service or another service provider. You can review every claim before anything is written.
Open the free complaint drafter →Complaint drafting guides for Australia
Use the sector guide if you already know who you need to complain to. Each guide explains the first complaint path, useful particulars, response expectations and escalation options.
Questions about complaint drafting
What should I include in a complaint letter?
Describe the problem, key dates, the service or transaction involved, any steps already taken, supporting evidence and the outcome you want. The ACCC’s complaint guidance recommends putting this in writing so there is a clear record.
Should I complain to the organisation first?
Usually, yes. Start with the organisation’s complaints process and keep the reference number. If the matter remains unresolved, the relevant ombudsman may be the next step. The Commonwealth Ombudsman explains this sequence for many government complaints.
Will Trumis give me legal advice?
No. Trumis is an automated legal information and drafting service, not a lawyer. Consider independent legal advice for complex or high-value matters.
Sources and scope: General information for Australia. Regulatory timeframes and escalation bodies can change; follow the organisation’s current complaint process.