Terms of Use

Last updated: 12 July 2026

These terms are written in plain English on purpose. By using Trumis you agree to them. If your organisation has a signed licence agreement with us, that agreement prevails over these terms for your licensed use.

What Trumis is — and isn't

Trumis provides legal information and complaint-drafting assistance. It is not a law firm, it does not provide legal advice, and using it does not create a lawyer–client relationship. Nothing Trumis writes takes account of your individual circumstances beyond what you told it and confirmed. For advice about your specific situation, contact a community legal centre, Legal Aid, or a qualified legal practitioner.

A generated complaint is a draft built only from what you shared and explicitly confirmed. Review every document before you send it — you lodge complaints yourself, and you are responsible for their content.

Free use for people

Trumis is free for personal use in making your own complaints, and for community workers helping a client with theirs. No account is needed and no payment details are asked for.

Trumis charges individuals nothing, for anything. It writes your account of what happened in your own words and addresses it to the organisation. It does not prepare submissions to an ombudsman or external dispute-resolution scheme — where you want to take it there, Trumis points you to FairClaim, whose service that is, and to the free ombudsman or consumer body for the organisation involved. Anything you take up with FairClaim is governed by FairClaim's own terms, not these.

Commercial use by organisations

Embedding Trumis on an organisation's pages, integrating the API into an organisation's systems, and partner-mode intake (complaints lodged with your organisation under your policy) are commercial uses that require a licence from us.

Evaluation (pilot). You may embed the widget or call the API in partner mode without charge to evaluate Trumis. Pilot embeds carry a visible “Powered by Trumis” mark and show complainants where their complaint will be sent. Pilots are subject to fair-use rate limits and may be withdrawn or converted to a licence discussion at any time.
Licensed use. Production use — including removal of the “Powered by Trumis” mark, verified partner branding, raised rate limits and support commitments — is governed by a written licence agreement. Ask info@trumis.com.au; the commercial model is described at trumis.com.au/pricing.

Acceptable use

The API exists to be integrated, and automation against your own licensed or pilot integration is expected and welcome. What is not acceptable, for anyone:

Misrepresenting the receiver. Configuring the widget or API so complaints appear to go to an organisation but are addressed elsewhere, or presenting an intake as an organisation's official channel without that organisation's authority.
Removing or hiding the “Powered by Trumis” mark without a licence that includes unbranded use.
Abusive volume. Load beyond the published rate limits, synthetic traffic designed to exhaust the service or its AI features, and scraping or bulk-querying outside your own integration.
Dishonest complaints. Using Trumis to generate complaints you know to be false, or to harass. Trumis writes only what a person confirms as true; that only works if it is true.
Reselling or white-labelling the service without a written agreement.

We may block or rate-limit use that threatens the service's availability, integrity or the people it serves.

Your content and ours

What you tell Trumis is yours, and the complaint it drafts from your words is yours to use for your dispute. The service's own content — the site, guides, conversation design, legal knowledge base, templates and software — belongs to Trumis and its licensors and may not be reproduced or used commercially except as these terms or a licence agreement allow. Complaints received by a licensed organisation through its own intake are handled under that organisation's policies once received.

Service changes and availability

Trumis is under active development: the conversation, the documents and the API evolve, and the legal knowledge base is maintained as law and regulator guidance change. We version the API and announce breaking changes as described at trumis.com.au/developers. We do not promise uninterrupted availability; current service state is published at trumis.com.au/status. Licensed agreements can include specific support and availability commitments.

No guarantees, and liability

Trumis works hard on accuracy — the rules engine will refuse to draft a formal complaint when the confirmed facts don't support one — but we cannot guarantee that any complaint will succeed, that the service will always be available, or that content is free of errors. Except as set out under “Free use for people” above, the service is provided ‘as is’.

To the extent permitted by law, Trumis is not liable for loss arising from use of the service, and where liability cannot be excluded it is limited, at our choice, to resupplying the service or paying the cost of resupply. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded by agreement.

Who we are, changes and contact

Trumis is operated by Trumis Pty Ltd (ABN 17 691 704 677), and these terms are an agreement between you and Trumis Pty Ltd. We may update them as the service evolves; the date above always reflects the current version. These terms are governed by the laws of Victoria, Australia. If any part is found unenforceable, the rest still applies. Questions: info@trumis.com.au.