Say what happened
Type or speak naturally. You do not need to know the legal label or complete a classification form before you begin.
A complaint assistant for Australia that lets you start with the story
When something has gone wrong, the hard part is often knowing what to write first. Trumis is a conversational complaint assistant: explain what happened in your own words, then work through the details, evidence and outcome before preparing a complaint.
From difficult experience to usable complaint
Fill the important gaps
The assistant helps identify dates, services, prior contact, people involved and what the organisation could investigate.
Review the evidence
Use relevant screenshots or correspondence, then check the reconstructed details before they are used.
Confirm each claim
Only the claims you approve are included in the formal complaint. You choose whether and how to send it.
Why use a complaint assistant instead of a blank template?
A template tells you what fields exist; a conversation helps you remember what belongs in them. Trumis is built for people who are upset, short on time, speaking another language or unsure whether their experience is “serious enough” to write down.
It can help with service complaints involving banks, insurers, telcos, energy providers, government services and other organisations. It does not decide that you will win, replace an ombudsman or provide legal representation.
Try the complaint assistant free
No account is required for the public companion. Start with one sentence about what happened; you can add detail as you go.
Start a conversation →Complaint help by situation
Once you know the organisation involved, these Australian guides explain what to include and where to escalate if the first response does not resolve the issue.
Questions about complaint assistants
Is this an AI complaint assistant?
Trumis uses conversational technology alongside a deterministic rules layer. The conversation can be flexible, but claims are shown for confirmation and the assistant is not a lawyer.
Can it write a complaint letter?
Yes — your account of what happened, structured for the organisation to act on, for you to review before it goes anywhere. It is your account, addressed to the organisation, not a submission to an ombudsman. Where you want to take it to an ombudsman or external dispute-resolution scheme, Trumis points you to FairClaim, whose service that is.
What happens after I draft it?
You decide how to send it. Trumis can provide the organisation’s complaint route and an escalation path, while the complaint and its tracking remain under your control.
Privacy: The server-processed conversation, extracted evidence and generated documents are encrypted and retained for up to 24 months. Raw screenshots are read on-device and are not uploaded. See the privacy policy and security page for details.